Technical Support & Service

We are always by your side to ensure the optimal and smooth operation of your systems. As a Greek manufacturer with ISO 9001:2015 certification, Smartin guarantees direct and reliable technical support.

Remote Support

For immediate resolution of technical issues, our specialized team provides secure remote connection to your system. Using advanced tools, we can diagnose and resolve most issues in minimal time, preventing any disruption to your operations.

Dispatch of devices and spare parts
Management software installation
Installation of software "bridge" to connect the lock system with PMS systems
Installation consulting
Staff training

Maintenance Contracts

We offer flexible maintenance packages and contracts, tailored to your business needs. Ensure the preventive care and longevity of your equipment with regular checks, immediate priority service, and special pricing on spare parts.

Basic Plan:

Updates and training for the Client's staff, if required.
Immediate technical support in case of emergencies (phone or on-site).

Plus I Plan:

Diagnostics and fault restoration in a very short timeframe. Remote diagnostics and restoration on the same day, if possible.
Updates and training for the Client's staff.
Immediate technical support in emergencies.

Plus II Plan:

Periodic inspection (semi-annual / annual).
Cleaning and functional testing of electronic components.
Immediate diagnostics and fault restoration, including remote support.
Updates, training, and immediate emergency support.

Card Printing

Upgrade your business's image with professionally designed access cards. Our team handles the printing of high-quality RFID (Mifare) cards, fully integrating your logo and corporate identity.